Terms and conditions
General Terms and Conditions Dynoforce
Version 2026-01
Article 1 – General and Applicability
1.1 These general terms and conditions apply to all offers, quotations, webshop orders, purchases, agreements, deliveries, assembly work, installations, tuning work, software deliveries, and other services of Dynoforce, located at Uiterwaardenstraat 30, 8081 HJ Elburg.
1.2 Dynoforce refers to:
Dynoforce
Uiterwaardenstraat 30
8081 HJ Elburg
Phone number: 0525-796515
Email address: info@dynoforce.nl
Chamber of Commerce number: 67698026
VAT identification number: NL002388239B55
1.3 Customer refers to: any natural person or legal entity who purchases a product from Dynoforce, places an order, offers a vehicle for assembly, installation, tuning, repair, or maintenance, or otherwise enters into an agreement with Dynoforce.
1.4 These conditions apply to both consumers and business customers, unless expressly stated otherwise or mandatory consumer law prescribes otherwise.
1.5 Consumer refers to: a natural person who is not acting for purposes relating to their trade, business, craft or profession.
1.6 Business customer refers to: a customer acting in the exercise of a profession or business, including dealers, resellers, car companies, and other business purchasers.
1.7 Deviations from these general terms and conditions are only valid when confirmed in writing by Dynoforce.
1.8 If a provision in these terms and conditions is null and void or is annulled, the remaining provisions will remain in full force. The parties will then apply a replacement provision that aligns as much as possible with the purpose and intent of the original provision.
Article 2 – Offers, Quotations, and Conclusion of the Agreement
2.1 All offers, quotations, price indications, and website listings are without obligation, unless expressly stated otherwise.
2.2 An agreement is concluded as soon as the customer accepts Dynoforce's offer, for example by placing a webshop order, agreeing to a quotation, making an assembly appointment, or offering a vehicle for work.
2.3 For a webshop order, the customer will receive an electronic confirmation of the order.
2.4 Dynoforce may refuse an order or assignment or impose additional conditions, for example, in case of incorrect pricing, insufficient availability, doubts about payment, technical unsuitability of the vehicle, or if performance cannot reasonably be demanded from Dynoforce.
2.5 Obvious errors, typos, printing errors, programming errors or mistakes in offers, prices, product information or quotations do not bind Dynoforce.
2.6 Images, specifications, dimensions, weights, colors, fitment information, and other product information are displayed as accurately as possible, but may deviate slightly. Minor deviations do not give the right to compensation or dissolution, unless the product thereby substantially deviates from what the customer could reasonably expect.
Article 3 – Products, Fitment, and Product Characteristics
3.1 Dynoforce supplies, among other things, automotive parts, carbon parts, body kit parts, exterior parts, accessories, electronic systems, software, licenses, tuning products, and related products.
3.2 For vehicle parts, including body kits, spoilers, splitters, diffusers, side skirts, carbon parts, and performance parts, fitment deviations, production tolerances, or minor imperfections may occur. This applies in particular to handmade or composite products such as carbon, fiberglass, ABS, plastic, Alcantara, leather, or other automotive performance parts.
3.3 Small imperfections such as light scratches, dents, unevenness, differences in fiber structure, paint preparation points, or minimal fitment corrections can be inherent to the nature of the product and do not automatically qualify as a defect.
3.4 The customer is responsible for checking the suitability of the product for their vehicle, including make, model, year of manufacture, version, facelift/pre-facelift, package version, bumper type, and any previous modifications.
3.5 Installation of aftermarket parts may require adjustment, fitting, preparation, sanding, priming, gluing, drilling, painting, or specialist installation. Unless expressly stated otherwise, parts are not supplied as original factory parts.
3.6 The fact that a product is not standard in stock and is ordered by Dynoforce from a supplier upon request does not automatically make the product custom-made. In such a case, the statutory right of withdrawal still applies to consumers, unless a statutory exception applies.
Article 4 – Assembly, Installation, and Work on Vehicles
4.1 Dynoforce performs assembly, installation, repair, tuning, and maintenance work to the best of its ability and with the care that can be expected from a reasonably competent specialist company.
4.2 Unless a concrete result has been guaranteed in writing, Dynoforce's work is subject to an obligation of effort and not an obligation of result.
4.3 Assembly and installation times are indicative. In unforeseen circumstances, technical complications, missing parts, previous damage, deviating vehicle specifications, software limitations, or other factors, completion may take longer.
4.4 If during work it appears that additional work, parts or materials are needed, Dynoforce will discuss this with the customer beforehand whenever possible.
4.5 If the final price of the work, based on post-calculation, threatens to deviate by more than 10% from a pre-issued target price, Dynoforce will inform the customer, unless the necessity for additional costs only reasonably becomes apparent during or after execution.
4.6 The customer guarantees that they will fully inform Dynoforce beforehand about relevant vehicle data, previous damage, previous repairs, modifications, malfunctions, software adjustments, warranty conditions, lease conditions, or other circumstances that may affect the work.
4.7 Dynoforce may engage third parties in the execution of the agreement if this is desirable or necessary for the proper execution of the assignment.
Article 5 – Tuning, Software, and Electronic Systems
5.1 Tuning, software optimization, coding, and other digital or electronic adjustments can be ordered via the webshop, quotation, or by appointment.
5.2 If the customer orders a tuning or software service via the webshop, the agreement is concluded at the time of order and payment, unless Dynoforce refuses the order with reasons, for example, because the vehicle proves to be technically unsuitable.
5.3 If, after purchase, it turns out that the desired tuning or software adjustment is not technically sound or not possible, Dynoforce will inform the customer. In that case, a suitable solution will be sought in consultation, such as an alternative, postponement, or refund for the unperformed part.
5.4 Tuning, software adjustments, coding, retrofit work, electronic installations and the assembly of detection, warning or assistance systems may affect factory warranty, insurance, emission values, type approval, MOT, vehicle software, diagnostic capabilities and the functioning of vehicle systems.
5.5 The customer is solely responsible for checking whether a desired modification is permitted within the terms of the manufacturer, importer, leasing company, insurer, and applicable laws and regulations.
5.6 Dynoforce carries out work based on the assignment provided by the customer and available vehicle data. Dynoforce is not liable for consequences resulting from incorrect, incomplete, or concealed information from the customer.
5.7 With tuning or software optimization, performance, measurements and results may vary per vehicle due to, among other things, fuel quality, maintenance status, mileage, engine type, software version, wear and tear, temperature, hardware, battery condition and factory limitations.
5.8 Dynoforce cannot guarantee that software or tuning adjustments will remain unchanged after future dealer updates, factory updates, or software restoration.
5.9 If software, licenses or activations are supplied by third parties, additional terms and conditions of the manufacturer, software supplier or licensor may apply.
Article 6 – Digital Content, Software Licenses, and Activation Codes
6.1 Digital content includes: software, software licenses, activation codes, digital product codes, downloads, online access, configuration files, and digital services.
6.2 Digital content, software licenses, activation codes and digital product codes are, unless stated otherwise, delivered automatically after completion of the order and payment.
6.3 As delivery can start immediately and automatically, the consumer expressly agrees at the time of purchase that Dynoforce will immediately begin delivering the digital content. The consumer hereby declares to waive their right of withdrawal as soon as the license, activation code, download, digital access, or product code has been delivered.
6.4 After delivery of a software license, activation code, download, digital product code or digital access, cancellation, return or revocation is no longer possible, unless there is a demonstrable error attributable to Dynoforce or its supplier.
6.5 Dynoforce will clearly state this exclusion before purchase, for example on the product page, in the checkout, or through a separate acknowledgment.
6.6 The customer is responsible for correctly entering the data required for creating or delivering a license, such as email address, vehicle data, serial number, VIN, order number, or software ID. Incorrectly generated licenses or codes cannot always be changed or canceled.
6.7 If a digital license or activation code demonstrably does not work due to an error attributable to Dynoforce or the supplier, Dynoforce will endeavor to provide a working replacement code, repair, or suitable solution.
Article 7 – Delivery, Shipping, and Risk
7.1 Dynoforce delivers products to the address specified by the customer, unless otherwise agreed.
7.2 Delivery times are indicative, unless a definitive delivery date has been expressly agreed upon in writing.
7.3 If a product is not or not timely deliverable, Dynoforce will inform the customer about this.
7.4 For consumers, Dynoforce will execute orders within 30 days at the latest, unless a different delivery period has been agreed upon. If delivery within this period is not possible, the consumer may dissolve the agreement.
7.5 The risk of loss or damage to products passes to consumers at the moment the product is received by the consumer or a third party designated by them.
7.6 For business customers, the risk passes as soon as the product has been handed over by Dynoforce to the carrier, unless otherwise agreed in writing.
7.7 The customer is responsible for correctly and completely providing delivery details. Additional costs due to incorrect address details, non-collection or refusal of delivery may be charged to the customer.
Article 8 – Right of Withdrawal and Returns for Consumers
8.1 A consumer has the right to withdraw from a distance contract within 14 days without giving reasons, unless a statutory exception applies.
8.2 The cooling-off period begins on the day after the consumer, or a third party designated by them, has received the product.
8.3 For partial deliveries, the cooling-off period begins on the day after the consumer has received the last product or part of the order.
8.4 After notifying the withdrawal, the consumer has another 14 days to return the product.
8.5 During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning.
8.6 If the consumer goes further than necessary to assess the product, Dynoforce may charge for depreciation.
8.7 The consumer must register a return in advance via email or via the return form provided by Dynoforce.
8.8 The consumer is responsible for returning the product on time, correctly, and properly. The product must be carefully and sturdily packaged to prevent damage during transport as much as possible.
8.9 The direct costs of return shipment are for the consumer, unless Dynoforce has indicated otherwise in writing in advance, or unless it concerns a wrongly delivered, damaged, or defective product for which Dynoforce is responsible.
8.10 The risk of the return shipment lies with the consumer until the product has been received by Dynoforce, unless Dynoforce itself has arranged the return transport or mandatory law dictates otherwise. The consumer is advised to send the product with a traceable and, where appropriate, insured shipping method and to keep proof of shipment until the return is fully processed.
8.11 Dynoforce will refund the amount due within 14 days of receiving the withdrawal notification. Dynoforce may wait to refund until the returned product has been received by Dynoforce, or until the consumer has demonstrated that the product has actually been returned to Dynoforce, whichever is earlier. If a return shipment is lost in transit, delayed, or not delivered to Dynoforce, Dynoforce cannot process the return until the product is received or until it has been clearly established that Dynoforce is responsible for the transport.
8.12 After receipt, Dynoforce checks the returned product for completeness, damage, signs of use, assembly, processing, and packaging. If the product is damaged, incomplete, assembled, used, processed, glued, drilled, painted, soiled, or otherwise diminished in value because the consumer has gone further than necessary to establish the nature, characteristics, and functioning of the product, Dynoforce may deduct a reasonable depreciation from the amount to be refunded.
8.13 Refund will be made using the same payment method as the original payment, unless the consumer agrees to a different payment method.
8.14 Carbon parts, body kit parts, and other standard performance parts supplied to order can be returned by consumers within the statutory right of withdrawal, as long as no statutory exception applies. The consumer is liable for depreciation if the product has been used or handled more than necessary to assess the product.
Article 9 – Exclusion of the right of withdrawal
9.1 The right of withdrawal can only be excluded for products and services for which the law permits this, provided that this has been clearly communicated to the consumer in advance.
9.2 The right of withdrawal is excluded for, among other things:
a. products made or adapted according to customer specifications;
b. products that are clearly personal in nature;
c. products that cannot be returned due to their nature;
d. products that can spoil or age quickly;
e. sealed audio, video recordings, and computer software of which the seal has been broken after delivery;
f. hygienic products of which the seal has been broken;
g. digital content not supplied on a tangible medium, including software licenses, activation codes, downloads, and digital product codes, once delivery has begun with the explicit prior consent of the consumer and the consumer has declared to waive his right of withdrawal;
h. services fully performed within the cooling-off period, provided that the consumer has explicitly agreed to the performance in advance and has declared to waive his right of withdrawal as soon as Dynoforce has fully performed the agreement.
9.3 Customization includes: products specifically manufactured, adapted, painted, personalized, provided with customer data, tailor-made or otherwise clearly intended for one specific customer according to the individual choice or specification of the customer.
9.4 The mere fact that a product is specially ordered by Dynoforce from a supplier, is not standard in stock, has a longer delivery time, or is only purchased after ordering, does not automatically make the product custom-made.
9.5 Business customers have no statutory right of withdrawal, unless otherwise agreed in writing.
Article 10 – Cancellation of assignments and appointments
10.1 The customer can cancel an appointment or assignment as long as Dynoforce has not yet incurred costs, performed work, specially purchased parts, prepared software, or delivered digital licenses or activation codes.
10.2 If Dynoforce has already incurred costs, performed work, purchased parts, prepared software, or delivered licenses at the time of cancellation, these reasonable costs incurred will be borne by the customer.
10.3 Incurred costs include purchased parts, custom products, software licenses, preparation costs, labor hours, external costs, and other costs directly related to the assignment.
10.4 If the customer does not appear for an appointment, Dynoforce may charge for the reserved time and incurred costs.
10.5 Cancellation of webshop orders before shipment is possible as long as the order has not yet been shipped, digitally delivered, activated, processed as custom work, or otherwise falls under a statutory exception. This article does not limit the statutory right of withdrawal of consumers.
Article 11 – Prices and payment
11.1 All prices for consumers include VAT, unless otherwise stated.
11.2 Prices for business customers may be displayed exclusive of VAT, provided this is clearly stated.
11.3 Dynoforce may change prices. For already concluded agreements, the agreed price applies, unless there are obvious errors, changed government levies, import costs, currency exchange rate changes, or price changes from manufacturers or suppliers over which Dynoforce has no influence.
11.4 Payment must be made in the agreed manner, for example via the webshop, by debit card, cash, bank transfer, or invoice.
11.5 For assembly, installation, or work on vehicles, payment must be made no later than before or upon delivery of the vehicle, unless otherwise agreed in writing.
11.6 In case of late payment, Dynoforce may charge statutory interest and reasonable collection costs.
11.7 Dynoforce may suspend the release of products or vehicles as long as outstanding amounts have not been fully paid, to the extent permitted by law.
Article 12 – Retention of title and right of retention
12.1 All delivered products remain the property of Dynoforce until the customer has fully paid all due amounts.
12.2 As long as ownership has not passed, the customer may not sell, pledge, encumber, or transfer the product to third parties.
12.3 Dynoforce may exercise a right of retention on a vehicle, product, or part that Dynoforce possesses, as long as the customer has not paid outstanding amounts for the relevant assignment or related work, to the extent permitted by law.
12.4 Replaced parts will only be given to the customer if the customer has requested this in advance, unless these parts are necessary for warranty processing, investigation, overhaul, deposit, or return to supplier/manufacturer.
Article 13 – Warranty, conformity, and complaints
13.1 Dynoforce guarantees that delivered products and services comply with the agreement and with the reasonable expectations that the customer may have thereof.
13.2 For consumers, the statutory conformity warranty applies. A manufacturer's, importer's, or supplier's warranty does not affect the consumer's statutory rights.
13.3 For business customers, only the warranty provided by the manufacturer, importer, or supplier applies, unless otherwise agreed in writing.
13.4 Dynoforce provides a 2-year warranty on assembly work performed by Dynoforce, counted from the date of completion.
13.5 The assembly warranty solely concerns the assembly work performed by Dynoforce and not automatically the assembled product itself. For the product, the statutory warranty and/or the manufacturer's, importer's, or supplier's warranty applies.
13.6 The assembly warranty expires if the defect is caused by incorrect use, external damage, normal wear and tear, modifications by the customer or third parties, disassembly by third parties, motorsport use, extreme load, insufficient maintenance, failure to follow instructions, or continued driving or use after a problem has been detected.
13.7 The customer must give Dynoforce the opportunity to investigate and, if necessary, rectify an alleged defect or assembly defect.
13.8 Complaints about visible damage, transport problems, incorrect delivery, or missing parts must be reported to Dynoforce as soon as possible after receipt.
13.9 Complaints about assembly, installation, or work must be reported clearly and completely to Dynoforce as soon as possible after discovery.
13.10 The warranty expires if the defect is caused by incorrect use, incorrect assembly by third parties, normal wear and tear, external damage, incorrect maintenance, modifications by the customer or third parties, use contrary to instructions, motorsport use, extreme load, or other circumstances not attributable to Dynoforce.
13.11 The warranty on assembled parts or work does not cover consequential damage that arises because the customer continues to drive after a defect, warning, malfunction, leak, loose part, or abnormal behavior has been detected.
Article 14 – Liability
14.1 Dynoforce is only liable for direct damage that is the direct result of an attributable shortcoming of Dynoforce.
14.2 The liability of Dynoforce is, to the extent permitted by law, limited to the amount paid out by Dynoforce's liability insurance. If no payout occurs, liability is limited to a maximum of the invoice amount of the relevant assignment.
14.3 Dynoforce is not liable for indirect damage, consequential damage, loss of profit, loss of turnover, missed savings, business stagnation, depreciation, loss of data, loss of warranty, loss of usability, or damage due to delay, unless there is intent or conscious recklessness on the part of Dynoforce.
14.4 Dynoforce is not liable for damage arising from incorrect or incomplete information from the customer, hidden defects in the vehicle, previous damage, previous faulty repairs, faulty assembly by third parties, wear and tear, software problems from manufacturers, updates by third parties, or circumstances beyond Dynoforce's control.
14.5 Nothing in these terms and conditions limits Dynoforce's liability insofar as limitation or exclusion is not permitted by law, including consumer rights, intent, conscious recklessness, or statutory product liability.
14.6 The customer indemnifies Dynoforce against claims from third parties arising from incorrect use, unsafe assembly by the customer or third parties, use on public roads contrary to laws or regulations, motorsport use, or modifications to the vehicle for which the customer is responsible.
Article 15 – Responsibility after assembly and commissioning
15.1 The customer is responsible for checking the vehicle and the assembled product after delivery, including visible fit, attachment, operation, notifications, and any warnings.
15.2 After assembly or installation, the customer must follow the instructions given by Dynoforce, including instructions on glue curing, initial use, post-assembly check, re-check, software use, or maintenance.
15.3 For glued parts, spoilers, splitters, side skirts, or other exterior parts, the customer must take into account curing time, weather conditions, car wash use, high speeds, and periodic inspection.
15.4 If the customer detects warnings, error messages, loose parts, abnormal driving behavior, or other problems, he must immediately cease use insofar as this is necessary to prevent damage or danger and contact Dynoforce.
Article 16 – Test drives, test procedures, and diagnostics
16.1 The customer grants Dynoforce permission to drive the vehicle insofar as this is reasonably necessary for diagnosis, inspection, assembly, installation, tuning, test drives, test procedures, calibration, troubleshooting, system learning, data logging, work verification or complaint assessment.
16.2 Test drives and test procedures will only be carried out to the extent Dynoforce deems necessary for a proper, safe and careful execution or verification of the assignment.
16.3 The customer declares that the vehicle, upon delivery to Dynoforce, is suitable, safe, insured, MOT-approved if required, and permitted for use on public roads, unless explicitly stated otherwise to Dynoforce in advance.
16.4 The customer is obliged to inform Dynoforce in advance about known defects, malfunctions, leaks, braking problems, tire problems, engine problems, transmission problems, electronic malfunctions, security systems, limitations, driving modes, damage, modifications or other specificities that may affect safe use or testing of the vehicle.
16.5 Dynoforce may refuse, interrupt or terminate a test drive, diagnosis or test procedure if, in Dynoforce's judgment, the vehicle is not safe, not insured, technically unsound, not suitable for public roads or otherwise unfit for the intended test.
16.6 Test drives may take place under normal traffic conditions. For tuning, diagnosis, data logging or inspection of engine, transmission or braking systems, it may be necessary to briefly test the vehicle under different loads, RPMs, speeds or driving modes, always within the limits of the law and with due regard for road safety.
16.7 The customer understands that in vehicles with existing wear, hidden defects, previous damage, overdue maintenance, software problems, modifications or technical limitations, malfunctions or defects may become apparent or occur during a test drive, diagnosis, data logging or test procedure. Dynoforce is not liable for damage or defects resulting from existing or hidden defects, normal wear and tear, improper maintenance, previous repairs, previous tuning, modifications by third parties or circumstances not attributable to Dynoforce.
16.8 If a malfunction, anomaly or risk is detected during a test drive, diagnosis or test procedure, Dynoforce may immediately terminate the test and return or secure the vehicle. Any additional diagnosis, repair work or parts will only be carried out after consultation with the customer, unless immediate action is necessary to limit damage or danger.
16.9 Any fines, additional assessments or sanctions arising from the condition of the vehicle, missing documents, invalid MOT, faulty lighting, invalid insurance, faulty tires, excessive noise, emission problems or other circumstances attributable to the customer or the vehicle, shall be borne by the customer.
16.10 Dynoforce handles the vehicle carefully during test drives, diagnosis and test procedures. Dynoforce's liability remains limited to damage directly resulting from an attributable error by Dynoforce, insofar as limitation is legally permitted.
Article 17 – Force Majeure
17.1 Dynoforce is not obliged to fulfill obligations if fulfillment is temporarily or permanently impossible or difficult due to force majeure.
17.2 Force majeure includes: breakdowns at suppliers, transport problems, strikes, illness, fire, theft, government measures, war, pandemics, import problems, customs delays, software malfunctions, internet outages, power outages, scarcity of parts, delays at manufacturers or other circumstances over which Dynoforce reasonably has no control.
17.3 If force majeure lasts longer than 60 days, both parties may dissolve the agreement for the part not yet performed, without any right to compensation.
Article 18 – Business Customers
18.1 For business customers, these terms and conditions apply in addition to any written agreements made.
18.2 Business customers do not have a statutory right of withdrawal.
18.3 For business customers, Dynoforce may further limit liability as far as legally permitted.
18.4 Complaints by business customers must be reported in writing and with reasons no later than 8 days after delivery or discovery of the defect.
18.5 If a business customer resells, assembles or processes products, they are responsible for providing correct information to their own customer and for complying with applicable laws and regulations.
Article 19 – Privacy and Data Processing
19.1 Dynoforce processes personal data only as necessary for quotations, orders, delivery, invoicing, warranty, customer service, installation administration, legal obligations and other business purposes.
19.2 During installation, warranty or product registration, data such as name, address, email address, phone number, license plate, VIN, serial number, invoice number, vehicle data and installation photos may be processed.
19.3 For more information, Dynoforce refers to its privacy policy.
Article 20 – Complaints Procedure
20.1 Complaints can be reported via info@dynoforce.nl.
20.2 Dynoforce will respond to complaints within 14 days of receipt. If a complaint requires more processing time, the customer will receive an acknowledgment of receipt within 14 days with an indication of the period within which a substantive response will follow.
20.3 The customer must give Dynoforce sufficient opportunity to investigate a complaint and offer an appropriate solution.
20.4 If a consumer and Dynoforce cannot reach an agreement, the consumer can turn to WebwinkelKeur if Dynoforce is affiliated with it, or to the competent court.
Article 21 – Applicable Law and Competent Court
21.1 All agreements with Dynoforce are governed by Dutch law.
21.2 The Vienna Sales Convention is excluded.
21.3 Disputes will be submitted to the competent court in the Netherlands, unless mandatory law dictates otherwise.